Complaints

We are proud of the quality of our schools but we take any complaints about them seriously. If you have a concern about an IAPS school, you should, in the first instance, look to the school’s procedures for dealing with complaints. The policy should set out clear times and processes for the management of the complaint

Once the school’s complaints procedure has been followed fully, if you feel the procedure has failed to address your complaint, please contact Dominic Norrish, Chief Executive of IAPS, and he will take the matter up with the school.

You can also raise concerns by writing to the Independent Schools Inspectorate, which is responsible for the inspection of IAPS schools. ISI can only assess whether a school is adequately following a complaints procedure and cannot become involved in individual cases or investigate disputes about fees or complaints about pupils no longer at the school.

Concerns may be copied by ISI to the Department for Education (DfE). Depending on the nature of the complaint, DfE may instruct ISI to visit the school.

You can also contact the DfE directly as the authority responsible for the registration of independent schools. You should contact the DfE's independent schools team on 0370 000 2288 or by e-mail