Complaints

IAPS is proud of the quality of its schools and takes any complaints about them seriously. If you have a concern about an IAPS school, you should in the first instance look to the school’s procedures for dealing with complaints. The policy should set out clear times for the management of the complaint.

Once the school’s complaints procedure has been followed fully, and, if you feel the procedure has failed to address your complaint, please write to David Hanson, Chief Executive of IAPS at 11 Waterloo Place, Leamington Spa CV32 5LA. The Chief Executive will take the matter up with the school.

You can also raise concerns by writing to the Independent Schools Inspectorate, which is responsible for the inspection of IAPS schools. If you wished to take this step, you can contact them at ISI, CAP House, 9-12 Long Lane, London EC1A 9HA, or to info@isi.net. ISI can only assess whether a school is adequately following a complaints procedure, and cannot become involved in individual cases or investigate disputes about fees or complaints about pupils no longer at the school.

Concerns may be copied by ISI to the Department for Education (DfE). Depending on the nature of the complaint, DfE may instruct ISI to visit the school.

You can also contact the DfE directly as the authority responsible for the registration of independent schools. You should contact the DfE's independent schools team on 0370 000 2288 or send an e-mail to registrationenquiries@education.gsi.gov.uk