If you have a concern about an IAPS school you should, in the first instance, look to the school’s procedures for dealing with complaints. Their policy should set out clear times and processes for the management of the complaint.
Only once the school’s complaints procedure has been followed to its conclusion should complainants raise the matter externally.
Concerns can be raised in writing to the Independent Schools Inspectorate. ISI can only assess whether a school is adequately following a complaints procedure and cannot become involved in individual cases or investigate disputes about fees or complaints about pupils no longer at the school.
Concerns may be copied by ISI to the Department for Education (DfE). Depending on the nature of the complaint, DfE may instruct ISI to visit the school.
You can also contact the DfE directly as the authority responsible for the registration of independent schools. You should contact the DfE's independent schools team on 0370 000 2288 or by email